Remote Work Boosts Employee Retention – How You Can Offer Within Your SMB

A recent Gallup report tells us that 43 percent of employed Americans spend at least some time working remotely - and that offering work-from-home options actually helps a company retain employees. Between the documented boosts...

Conquer Retail Labor Pricing

We know that we have the Income Statement and the Balance Sheet. We know that we have Accounts Receivables and Accounts Payables. We know that we have Net Income and potentially Net Loss. But...

Six Customer Service Phrases to Avoid

When it comes to the things you should be saying in a customer service interaction, there’s plenty of advice out there. There are best practice tips, handy canned statements, and end-to-end conversation guides. But...

Inventory management and cash flow: how to swim without sinking

A balance sheet reflecting a working capital that has been clearly mishandled can teach small businesses operating inventory a lesson or two about the consequences of a badly managed stock. A lesson learned, now...

5 Ways to Use Your CRM to Improve Live Chatbot Services

In order to fill your CRM with useful information, you need to get creative and dedicated to the collection of customer data. And to make the most of your CRM, you need to be...

Picking The Perfect Fulfillment Method(s) For Amazon

When most entrepreneurs think of Amazon, they think of a prime place to sell online. And that’s the truth -- but there’s a lot behind the scenes that goes into selling on the marketplace....

3 Steps to Protect Your Small Business from a Data Hack

For small business owners, it is crucial to remain vigilant when it comes to cybersecurity. According to Small Business Trends, more than 40 percent of cyber attacks target small businesses. Unfortunately, most of these companies...

The do’s and don’ts of automated emails

Emails are core tools when it comes to giving a great customer experience. They provide an ongoing touchpoint throughout the customer journey. And they’re useful no matter how your customers are interacting with your...

Confidence 101: Does your insurance coverage fit your business?

You’re focused on running your day-to-day business: sales, marketing, people, technology—managing, improving, growing, moving, shaking... Unfortunately, unforeseen incidents can disrupt your momentum and reputation and should be mitigated. So how do you protect all your...

Having a Hard Time Financing Purchase Orders? Here’s What to Do

Imagine you’ve started a company that buys electronic devices overseas and resells them to retailers based in the United States. One morning, you wake up to an exciting email: a new customer wants to...
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