3 Customer Service Tips That Add the Human Touch to your Small Business

Almost anyone, if asked, will agree that the ‘human touch’ is essential to achieving good customer service. It enables brands to build relationships with their customers, nurtures trust and respect, and drives customer loyalty....

5 Steps for Resolving Employee Problems Effectively

No one looks forward to having tough conversations with employees.  Suddenly, you are faced with the reality that as an employer, you have to deal with potentially unpleasant employee problems and workplace issues. Many owners will choose to...